Hello, I'm
Yanko Peyankov

At dacadoo, I led global digital health platform implementations and customer operations across Europe, North America, and Asia, directly supporting over 1.5 million end users. My role spanned the full delivery lifecycle - from pre-sales technical architecture alignment and AWS cloud deployment oversight to establishing robust SLAs, support tiers, and change governance. I redesigned our API and white-label client onboarding model, cutting bootstrapping time in half while delivering high-load, multi-market health apps for tier-one insurers. I also coordinated cross-functional readiness for ISO 27001 certification and served as the primary lead for critical escalations.

At Mettler Toledo, I led corporate IT transformation and platform governance across global operations. Partnering closely with enterprise architects, I enhanced our ServiceNow platform capabilities and evaluated enterprise CMDB Discovery solutions to align infrastructure mapping with business workflows. A major highlight was introducing Lean IT methodology across the organization, adapting manufacturing best practices to software operations and reducing non-value-added activities by approximately 60%. I also defined operational KPIs, standardized ITIL processes, and conducted training programs to build long-term delivery predictability and resilience.

At DXC Technology, I managed multi-vendor technical service delivery for strategic Nordic enterprise clients across complex global environments. Leading a team of eight delivery managers, I established performance reporting and service governance frameworks that brought the account to the number one EMEA ranking in service delivery. My focus was on bridging engineering execution with client business priorities, driving strict SLA compliance, and managing complex cross-provider escalations.

At HPE, I governed incident management processes for Ericsson, one of the company's largest enterprise accounts. I redesigned incident workflows and introduced real-time KPI dashboards, successfully reducing operational backlogs by 60% to 75% while cutting resolution cycle times in half. Acting as a trusted advisor across HP and client executive leadership forums, I established service transparency, aligned multi-vendor delivery teams, and optimized operational escalation paths under high-pressure conditions.